Thoughtbot Playbook Intro Extracts
We avoid having private conversations about each other or clients. Instead, we talk in person, and use tools such as Slack, Basecamp, and GitHub to communicate openly within a project, within thoughtbot, and publicly.
While we should be cognizant of people's feelings, and seek to work with each other constructively, we cannot let those concerns get in the way of our happiness and the success of our work. We'd rather be too honest than too polite.